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- enable the
development of individual potential
- promote human
dignity and respect
- promote
self-determination of individual
- emphasize to
provide services through an ongoing process
of awareness, participation and sharing.
- strive to promote
a caring community grounded on truth, love,
justice and freedom
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Child Care Service |
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With God’s love, basing on holistic human development, to provide child care and pre-school education to children aged 2-6 from low income, single parent and working parents families; so as to foster the balance development of children in social, intellectual, physical, moral, spiritual and aesthetic aspects |
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Youth & Community Service |
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Aims to promote
integral human development of young
people and communities through the process
of understanding, concern, participation and
co-responsibility |
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Family Service |
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Provides professional
service to maintain the family, facilitating
harmonious relationship among family
members, and developing potential to face
challenges. With God’s love, starting in a
family, going along with grace, acceptance
with affection, communication with peace,
for building up harmony |
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Rehabilitation Service |
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Provides comprehensive
and effective rehabilitation training,
sheltered work facilities, residential care,
employment counseling, social and
recreational activities to disabled young
children, mentally retarded adults and
ex-mentally ill persons, so as to develop
their potential and capabilities, so that
they can live independently and participate
actively in community |
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Services for the Elderly |
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Provides community care
and supportive services to those aged 60 or
above, so as to maintain their well being
and quality of life, to uphold their
self-respect and ability to remain an active
member in the community |
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Community Development Service |
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Aims to encourage
people to dedicate themselves to the
development of genuine human communities
through a constant process of awareness,
participation and sharing |
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Other Social Work Service |
-Provides
residential service to families and persons
facing difficulties
-Provides counseling and residential services
to girls having emotional and behavioral
difficulties, and with communication
difficulties with family
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SQS1* |
The service unit ensures
that a clear description of its purpose,
objectives and mode of service delivery is
publicly available. |
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SQS2 |
The service unit should review and update the documented policies and procedures describing how it will approach key service delivery issues. |
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SQS3 |
The service unit maintains accurate and current records of service operations and activities. |
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SQS4 |
The roles and responsibilities of all staff, managers, the Management Committee and/or the Board or other decision-making bodies should be clearly defined. |
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SQS5 |
The service unit/agency implements effective staff recruitment, contracting, development, training, assessment, deployment and disciplinary practices. |
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SQS6* |
The service unit regularly plans, reviews and evaluates its own performance, and has an effective mechanism by which service users, staff and other interested parties can provide feedback on its performance. |
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SQS7 |
The service unit implements policies and procedures to ensure effective financial management. |
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SQS8* |
The service unit complies with all relevant legal obligations. |
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SQS9 |
The service unit takes all reasonable steps to ensure that it provides a safe physical environment for its staff and service users. |
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SQS10* |
The service unit ensures that service users have clear and accurate information about how to enter and leave the service. |
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SQS11* |
The service unit has a planned approach to assessing and meeting service users’ needs (whether the service user is an individual, family, group or community). |
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SQS12* |
The service unit respects the service users' right to make informed choices of the service they receive as far as practicable. |
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SQS13* |
The service unit respects the service users’ rights in relation to private property. |
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SQS14* |
The service unit respects the service users’ rights for privacy and confidentiality. |
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SQS15 |
Each service user and staff member is free to raise and have addressed, without fear of retribution, any complaints he or she may have regarding the agency or the service unit. |
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SQS16* |
The service unit takes all reasonable steps to ensure that service users are free from abuse. |
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Implementation Procedures of “Best Practice Manual” (Traditional Chinese version and English version only) |
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*The formulation of this SQS will be responsible by individual service units. Please refer to the unit for details. |
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